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Roaming cost management

Good news! As of July 10th 2021 your experience when using your phone abroad will be improved! When you travel abroad, additional roaming costs could occur for usage not included in your subscription. Now, you can set roaming spending limits in order to avoid any unexpected charge. Your roaming settings can be adjusted at any time in My Account.
The questions about roaming limits only concern customers with a monthly subscription.

Key benefits

No bad surprises!
Track your roaming costs in real time.

Set and modify your spending limits at any time.

Manage your roaming spending limits easily in My Account.

Which roaming spending limits can I set?

You can set two different roaming spending limits for usages not included in your subscription:

  • For roaming data
  • For roaming calls, SMS, MMS

For each of these two limits, you can choose the amount you don’t want to exceed when you use your phone abroad besides what is included in your subscription. You can change these limits at any time. 

Which costs are covered by the roaming spending limits?

The roaming limits you set cover all costs related to your roaming usage not included in your subscription.

 

Costs covered:

  • Roaming data
  • Roaming calls
    • - Incoming calls
    • - Local calls
    • - Calls to CH
    • - Calls to other countries
    • - Calls to voicemail
    • - Calls to premium numbers
    • - Forwarded calls
  • Roaming SMS: outgoing SMS only
  • Roaming MMS: incoming & outgoing

 

Costs not covered:

  • Roaming data packages
  • Roaming data options
  • Roaming voice options
  • Plane, Boat & Satellite packages (data, calls, SMS)

 

Free of charge:

  • Roaming data to access Cost Control
  • Incoming roaming SMS
    How to set and manage your roaming spending limits?

    To set or modify your roaming spending limits easily at any time, all you need to do is login to My Account.


    1. Access your My Account page and go to the Set-up page. If you don’t have an account yet, you can sign up here.
    2. In the roaming costs management area, select the amount of costs you don’t want to exceed for the two categories (Roaming Data & Roaming calls/SMS/MMS).


    3. You can adjust these limits at any time and will receive a confirmation SMS each time you do.

    What happens when I reach my roaming spending limits ?

    When you reach one of your roaming spending limits, the respective usage will be blocked. You will receive a notification by SMS that will give you instructions on what to do, if you want to continue using your phone. If you have reached your roaming data limit: You may go to costcontrol.salt.ch/roaming (not over Wi-Fi) to buy data packages at attractive prices. Alternatively, you can go to My Account to manage your limit. If you have reached your limit for roaming calls/SMS/MMS: You can go to My Account to manage your limit.

    Why is my roaming usage blocked before I have reached the limits I have set?

    Your roaming usage might be blocked before you reach the limit you have set. Salt reserves the right to apply lower spending limits to ensure that your financial exposure is limited.

    What happens if I block the roaming usage?

    You can completely block the roaming usage by calling our customer care team at 0800 700 700 (+41 78 700 70 00 when abroad, subject to fees). In this case you won’t be able to use any of our services (data, calls, SMS and voicemail) on the mobile network while abroad. 
    You can also put both your roaming spending limits at CHF 0.- if you want to only use the roaming data, calls or SMS/MMS included in your subscription. You can unblock the roaming usage or modify your roaming limits at any time.

    Are there any changes to the billing of roaming usages?

    Incoming roaming calls (calls you receive while abroad) are charged per second instead of per minute. Outgoing roaming calls (calls you make while abroad) are charged in the following way (instead of by the minute): the first 30 seconds are charged, then the following duration is charged by the second. Total amounts will be rounded up to the next 10 centimes.

    How can I save money while abroad?

    You can save money by activating options in My Account or by going to costcontrol.salt.ch/roaming (not over WiFi) to buy packages at very attractive prices.

    What happens when I am on a plane, a boat or in a Satellite zone?

    The usage of your phone while on a plane, on a boat or in a satellite area is blocked by default. If you need to use your phone, you must activate a package (for calls, SMS or data) in advance simply by visiting costcontrol.salt.ch/roaming and by choosing the package you need on the Satellite tab. The data packages will be available starting from 10.07.2021 and calls and SMS packages will be available later on.