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How you get & pay your bill.


There are many ways to receive and pay your bill.


How you get your bill.

The best way to get your bill is via email or eBill. To change the way you receive your bills, go to your profile in « My account » and click on «Change bill delivery». to create your profile, go on "My Account" Page managed by our partner Salt

By email

Every month, we send you an email for the bill period just ended. This will give you the total amount due, the due date for payment and payment instructions.

You can also find the PDF of your latest bills 24/7 in My account.

If you would like to receive your bill by email, please call us on 0800 667 667.

By eBill

If you have a PostFinance or Swiss bank account you can register for eBill to view and print your bills 24/7 from the comfort of your home or, if you're on the move, wherever you want.
 

How do eBills work?
 

Go to www.ebill.chor watch this video.

To set-up eBill
 

1. Login : Log in to your e-banking or e-finance account.
2. Activation : Activate the eBill function.
3. Registration : Add Salt Mobile to your list of suppliers.
 

If you already have eBill, you just need to add Salt Mobile to your list of suppliers.

Par courrier

If you would prefer to receive your bill by post, we totally understand.
 

Unfortunately, we will charge you for sending your bill by post because of the cost of paper and postage:
 

CHF 2.95/month for summary bills
CHF 5.–/month for detailed bills
 

Opting to receive your bill by email or e-bill will save money and paper.

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How to pay your bill.

The best way to pay your bill is direct debit or eBill.

By direct debit

Direct debit system is the simplest and most efficient way to pay your bills. Best of all, it's free. You no longer have to worry about your payments: the amount due is paid automatically each month. Direct debit can be set up with a bank or PostFinance account.

You're in control: payments are accessible at any time and can be contested within 30 days. And if you change your mind, the direct debit system can easily be cancelled.

Please note:
Once you stop receiving a pay-in slip with your monthly invoice, the direct debit has taken effect. Until then, please pay as usual using the pay-in slip.


To set up direct debit

Print out the authorisation form, fill it in and send it to the address provided on the form.

By eBill

View your detailed bill in your e-banking system and then pay it online 24/7 from the comfort of your home or, if you're on the move, wherever suits you. With eBill, you just:
 

Log in to your e-banking/e-finance account.
Click on the eBill to open it.
Select the account to pay your bill from.
Authorise payment and specify the payment date.


How do eBills work?

Go to www.ebill.ch

To set-up eBill

1. Login : Log in to your e-banking or e-finance account.

2. Activation : Activate the eBill function.

3. Registration : Add Salt Mobile to your list of suppliers./p>

If you have eBill already, you just need to add Salt Mobile to the list of suppliers

Online payments on My Account

You can pay your bills with no additional cost and at anytime through My Account. The following payment methods are accepted: VISA, Mastercard, Postcard, Postfinance and E-finance.


Make a payment on My Account

1. Go to My account - Bill
2. Click on « Pay now »
3. Choose “Use another credit card” and click on “next“
4. Choose your method of payment
5. Follow the payment process.
 

Your bill will be paid immediately.

Online payments are the fastest way to reactivate your line if it has been deactivated.
 

By e-banking

Log in to your e-banking or e-finance portal and copy and paste this information from the orange payment slip on your PDF bill to make your payment:
Reference : 0000000000000000000XXXXXXXC (this is an example). The reference number is unique to you and can be used for all bill payments.
Postal account: 01-05292-2
Payable to: UBS AG 6300 Zug
In favour of: Salt Mobile SA, CH-1020 Renens 1
Important :
Please note: Overdue bills: Your most recent bill will provide the total amount due and your BVR payment slip will not specify a payment amount((see example in « Your bill explained »). Payments made by BVR will be applied to the longest outstanding overdue amount.
 

Each bank has a slightly different payment procedure. Instruction guides for the major financial institutions are set out below for your reference. Banks may change their procedures and so we cannot guarantee the content.
 

UBS
Select 'payments' and then enter 'single payment';
In the new input screen enter Salt Mobile account number 01-05292-2;
Select Salt Mobile SA;
Enter the required information shown on the top of right of the bill, namely:
lamount, due date, currency
reference number Press 'next' and 'submit'
 

Credit Suisse
Select 'payments' and then enter 'payment' and 'single payment';
Select the orange BVR
In the BVR input screen, fill in the required information as provided on the top right hand side of your Salt bill, namely:
account: 01-05292-2
amount, due date, currency reference number
Press 'next' and 'submit'

PostFinance
Select 'payments'
Select 'domestic'
Fill in the required information as provided on the top right hand side of your Salt bill, namely:
recipient's account: 01-05292-2;
amount, due date, currency reference number
Press 'send'

Par Poste

Payments can be made in any Swiss Post office.

This payment method is only available if you received your bill by post.
You should use the attached orange payment slip and hand it in at the counter with your payment. The receipt will be stamped and you should retain it as proof of payment.
If you received your bill by email, you should use one of our other payment methods (i.e.: by credit card, by e-banking, in a Salt Store).
Please note that a surcharge fee of CHF 3.95 applies for post office payments, and it will appear on your next bill.

Service Clientèle

You can pay your bill with a credit card (VISA/Mastercard) or with TWINT by contacting our Customer Service (0800 667 667).

Payments made via our Customer Service will incur an additional charge of CHF 4.95 which will be charged on your next bill.